Shipping & Tracking Information

This page explains how we process, ship, and track your vape orders. Shipping timelines vary by destination, order quantity, and product availability. Please review the information below carefully before placing your order.

Shipping Overview

Vape shipping timelines depend on:

  • Your destination country or region

  • Order quantity

  • Product category and inventory availability

We fulfill orders from EU warehouses, North America warehouses, or factory warehouses, depending on stock availability and order size.

Order Processing Time

Order Processing (Preparing for Shipment):

  • 1–2 business days under normal conditions

Business Hours:

  • Monday–Friday, 9:00 AM – 5:00 PM (PST)

  • Closed on weekends and major U.S. & EU holidays

During holidays, promotions, or sales events, processing times may take up to 10 business days. Orders are processed in the order they are received.

Shipping Destinations & Restrictions

  • We only ship to regions and states where the sale and shipment of e-cigarettes are legal

  • Military base addresses (APO/FPO/DPO) are not eligible for shipping

  • Adult signature may be required depending on destination and carrier

Estimated Delivery Time

Once your order has shipped from our fulfillment center:

Orders With Local Inventory (EU or North America Warehouses)

  • Estimated delivery: 5–7 business days

Orders Without Local Inventory / Bulk Orders

  • Estimated delivery: 14–18 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or local regulations.

Tracking Your Order

  • A tracking number will be sent to your order email within 3–5 business days after shipment

  • Tracking updates may take 3–5 business days to appear, depending on the carrier

Please note:

  • Tracking may not update daily while in transit between facilities

  • If tracking does not update within 5 days, or delivery exceeds expected timelines, please contact our support team so we can investigate

We continuously work with our carriers to improve tracking visibility and delivery reliability.

Address Accuracy & Delivery Requirements

To avoid delays or returns, please ensure:

  • Full and accurate shipping address

  • Correct unit, suite, or apartment number

  • Gate codes (if applicable)

  • Valid mobile phone number for delivery contact

Incorrect or incomplete addresses may result in delivery failure.

Order Cancellation Policy

  • Orders can only be canceled within 24 hours of placement

  • Once an order has been shipped, it cannot be canceled

Please review your order carefully before submitting payment.

Returned & Undeliverable Packages

If a package is returned due to an address issue or delivery failure:

  • We will contact you to resolve the issue

  • Packages will be held for 3 business days

  • If unresolved, the order will be canceled and a store credit issued

Credits are issued minus applicable service fees, including:

  • Shipping fees

  • Adult signature fees

  • Package protection fees

Need Help With Shipping?

If you have questions about shipping, tracking, or delivery:

We are committed to providing reliable, compliant, and transparent vape shipping worldwide.