Frequently Asked Questions (FAQs)​

We’ve gathered answers to the most common questions about ordering, shipping, wholesale pricing, payments, and customs. If you don’t find what you’re looking for, our support team is always happy to help.

How long does it take to ship to my country?

For orders less than 50 units (retail orders):

Shipping time depends on inventory availability at our warehouse.
📦 Estimated delivery: 5–7 business days

For wholesale orders over 50 units:

  • Europe: 14–18 business days (approximately 2–3 weeks), depending on flight schedules and customs processing in your country

  • North America: 20–24 business days (approximately 3–4 weeks)

  • Asia: 7–10 business days (approximately 1–2 weeks)

  • Dubai: 14–18 business days (approximately 2–3 weeks)

  • Other countries: Please contact our customer support team for specific shipping timelines

For more details, please refer to our Shipping Policy.

Do you have warehouses in the EU and North America?

Yes, we operate EU and North America warehouses. Product availability depends on the specific item and current inventory. To confirm stock locations and shipping options, please contact our customer support team before placing your order.

What payment methods do you accept?

We accept major U.S. credit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

At this time, PayPal and Stripe are not available for online checkout.
If you wish to use PayPal or Stripe for wholesale or special orders, please contact our customer support team for assistance.

Important note about prepaid cards

If you use a prepaid card to place an order, please note:

  • Refunds can only be issued to the original card used for payment

  • No exceptions

  • Ensure the prepaid card is registered to your billing address to avoid payment issues

Who is responsible for customs and taxes?

We take care of both customs clearance and taxes on your shipment. You won’t need to pay any additional fees upon delivery — simply receive your package at the address you provided. For more details, please review our Shipping Policy.