Return Policy Content

Overview & Important Notice

At Alpha VapeMart, customer satisfaction is important to us. Due to the nature of vaping products and strict health, safety, and legal regulations, returns and exchanges are limited.

Please read this policy carefully before contacting us regarding any returns, refunds, or exchanges.

Proof Required for All Return Requests

All customer service tickets for defective, missing, or incorrect items require photo evidence, and in some cases video evidence.

  • Photos/videos must clearly display the issue and the item(s) received

  • Proof will be requested after our initial response

  • Do not discard any items until instructed

  • Discarded items will automatically void your return or exchange request

Final Sale & Non-Returnable Items

Due to health, safety, and legal reasons, the following items are FINAL SALE and cannot be refunded or exchanged, including for defects:

  • E-liquids & Pods (including disposables and bottled e-liquid)

  • Tanks & Rebuildables (RDA / RDTA systems)

  • Coils & Cartomizers

  • Replacement Glass

  • Batteries & Chargers

  • Any open, used, discounted, sale, or promotional items

Unfortunately, we are unable to test these items for defects once opened.

If you believe a product is defective, we recommend contacting the manufacturer directly, as they may be able to provide further assistance.

Defective on Arrival (DOA) Policy

This policy excludes damage caused by:

  • Accident

  • Disassembly

  • Custom modification

  • Improper use or user error

DOA Eligibility Requirements

To qualify for an exchange or store credit:

  • The issue must be reported within 48 hours of delivery

  • A detailed customer report must be submitted within 48 hours from carrier-marked “Delivered” status

  • All original accessories must be included

  • Item must show no physical damage beyond normal light use

  • Returned items may only be exchanged for the same item

  • Items with manufacturer visual defects (e.g. small paint chips) are not eligible

After the 48-hour window, the order is considered delivered and complete.

Buyer’s Remorse Policy

Buyer’s remorse exchanges are accepted within 5 days of delivery under the following conditions:

  • Item must be unopened, unused, and sealed in original packaging

  • Returned exactly as received

  • No exceptions

Buyer’s Remorse Fees

  • 20% restocking fee

  • Original shipping costs are not refundable

  • Customer is responsible for return shipping

Once received and approved, an exchange or store credit will be issued.

Return & Exchange Process

Step 1

Contact us via email or WhatsApp and clearly explain your issue.

Step 2

Provide requested photos and/or videos.

Step 3

Once approved:

  • Clearly write your order number (EV) on the exterior of the package

  • Package must be postmarked within 5 business days

  • Packages without an order number may be discarded

Returns sent without prior approval will not be accepted.

Ineligible Returns & Disposal Policy

If returned items are deemed ineligible:

  • You are responsible for shipping fees to receive the items back

  • Items will be held for 5 business days after contact

  • Unclaimed items will be disposed of or discarded

It is the customer’s responsibility to read and understand this Return Policy.

Battery Safety Disclaimer

Alpha VapeMart is not responsible or liable for any injury, damage, or defect—temporary or permanent—caused by the improper use of Lithium-ION batteries.

Customers must understand:

  • Proper battery handling

  • Safe charging practices

  • Storage and usage guidelines

Use all battery products responsibly.

Contact & Support

If you have questions regarding this Return Policy or need to create a support ticket, please visit our Contact Us page.